Everyone has a story, mine was a rough day
The rough day started at 1:15 a.m. when I woke up thinking I was dying and Brad woke up thinking
Read moreCustomer service
My Rocky Relationship with the Post Office
If you follow me on Twitter (if you don’t maybe you should!) you’ve probably noticed some periodic tweets about the
Read moreSocial Media + Customer Service = Starbucks Success
I occasionally use Twitter to express satisfaction or dissatisfaction with the brands that I follow. Recently, I tweeted:
Everyone is talking about pumpkin spice lattes and I want one. @Starbucks can they be made skinny and sugar free? #PSL #diabetes
Read moreWhen a customer has to tell you how to do your job…
…you probably aren’t doing it right to begin with. Let me hit the highlights of a story before I say
Read moreShut up, your opinion doesn’t matter
That’s what I felt like saying to not one, but several sales associates at formal wear stores in the past
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